Virtual Staffing Inc. Company Overview

Virtual Staffing, Inc. is a private consulting company providing business partner solutions to small and medium-sized businesses (SMBs):
• Human Resource Management - Human Resource Management, Operations Optimization and Business Mentoring
• Information Technology Support – Project Management, Risk Management, and Business Intelligence

We treat each of our clients as if they are our only client. Since a majority of our clients are SMBs, we recognize the necessity of fully understanding our clients' expectations and consistently meeting or exceeding those expectations.

How we are different!

We pride ourselves on our continued focus on process improvement and relentless pursuit of excellent customer follow-through. Our clients will testify that we work diligently to keep items from falling through the cracks.

Consistent customer follow-through and care - We have a proven process to ensure that customer issues are quickly resolved using a predictable and measurable process. As soon as an issue is reported by a client, a company representative opens a ‘ticket’ in our custom Help Desk application. A client never has to worry about their project falling through the cracks as the ticket ensures that VSI is accountable for continued follow-up and communication with the client until the issue is completely resolved.

Efficient and cost effective services - We are sensitive to the budgets of our clients. Our rates are very competitive and we work hard to avoid unnecessary expenses. Our Help Desk process ensures that we maintain and communicate itemized expense lists so that our clients can see exactly where their money is being spent.

We are human resources and technology experts - As your human resource, technology and information security experts; we will gain and maintain your trust as an advisor. VSI is not the only company to claim trust as a fundamental value to our organization, but we go a step further by integrating trust into our daily operations. For instance, our Help Desk application ensures that all lines of communication are kept fluid with our clients and hence, we minimize misunderstandings.

Solution provider while remaining aware of impact on daily operations - We specialize in guaranteeing compliance with specific industry regulations – like HIPAA, Sarbanes Oxley, and FACTA. We also recognize that not all problems necessitate a technology based solutions. With this in mind, we identify solutions that work with our clients’ internal operations rather than just work using the newest technology.

Human Resource Management

Candidate Screening - gathering job requirements, new employee search, background checks, interviews, feedback to candidates

New employee on-boarding - new hire orientation and paperwork, payroll & accounting, direct deposit, confidentiality & employment agreements, career coaching & development, documenting and communicating employee and employer expectations

Operations Optimization – accounting support & training, information security, disaster recovery planning for business continuity, operations manual, forms & process automation, investor presentations, business planning

Business Mentoring - business planning, accounting and financial systems, CRM setup and utilization, investor relationships, employee management

VSI's Technology Support

On-site and Remote IT Support - network, phone, and premise cabling design, wireless, maintenance, disaster recovery planning, user training, intrusion prevention, database management

Technology Equalizer Plan - This plan is geared towards helping you manage your IT expenses – very similar to how utility companies manage your power utilization

Virtual Help Desk (Remote Assistance) - a service that enables our technicians to remotely access computer systems using a secure broadband Internet connection

Managed services - remote backup and recovery, hosted server, information sharing (portal), email and web hosting, terminal services, document destruction

Project Management and Risk Management - requirements gathering and project design, planning and execution, office relocation, managing vendors, protect against phishing and identity theft, fraud and collections (write-offs) prevention

VSI Employee Performance Metrics

Our success is dependent upon your satisfaction – VSI has differentiated itself by structuring our compensation (including benefits and profit-sharing) to our employees. Our compensation is based on two scores:
1. Overall utilization (productivity)
2. Client satisfaction (quality / customer care)

Our employees are rewarded based on how much of their time is actually spent working on client projects. We strive for maintaining utilization rates of 70% - 80%. After an issue has been resolved, we are responsible for following up with our clients via both phone and email. When we talk about practicing ‘excellent customer follow-up’, we mean it!

Additionally, the level at which the client rates their technical support at the conclusion of that particular engagement is also important. For a VSI technician to receive optimal salary, benefits and profit-sharing opportunities, he/she must have a minimum of 90% client approval rating.

Industry Focus

Virtual Staffing is committed to expanding and growing our expertise to meet the needs of our customers. Prior to opening our offices in Phoenix and Denver, we conducted extensive research into the economies of each. This practice allows us to ensure that we have the right people on our team, to effectively serve the needs of the local communities.

We have proven ourselves successful in providing services to the following industries:
• Financial and Healthcare Services – legal, loan processing, debt management, financial advisors, insurance, cardiology, orthopedic, reconstruction, vascular, billing, nursing, surgery, dental, oral surgery, arthritis
• Construction and Real-Estate - residential and commercial builders, framing, landscaping, pest control, manufacturing, development, appraisals, components, signs, general contractors, tile installers
• Not-for-profit and Charitable Organizations–Church, humanity services, counseling

Why partner with VSI?

VSI can provide you the services you need, without costing you the commitment and expense of a full-time employee.

VSI is your virtual staffing source. The average annual cost of a full time:
• Information Technology Manager: $83,000- $117,000
• Data Base Manager: $84,000 - $116,000
• Business System Analyst: $61,000-$86,000
• Human Resource Manager: Median (2004) $82,000

We collaborate with Power Partners. Working with Power Partners enables VSI and our partners to offer a ‘one stop shop’ for our clients. The advantage of Power Partners to our clients is exemplified through our relationship with DataPreserve. DataPresere offers remote backup services, yet needs assistance from our company for technology support. By working together, we can offer our clients exceptional remote backup services complimented by our technology IT support network.

Providing solutions for HR and IT dilemmas is a worthy project in and of itself, but at VSI we not only provide leadership in solving immediate issues, but we work with clients to facilitate the implementation of strategies based on awareness of the impact to existing and future business operations.

Future VSI Offerings!

We are a company where the only thing that is constant is “change”. We continually monitor our partners’ needs and will be offering the following services in the near future:
• Managed Services - Monitoring Services, Co-location services
• Staff Augmentation Services -- On-Site technical staff, Project Managers, Telemarketing.

Continuing education for our partners!

At VSI we look out for your success even when we’re not working directly with you on a specific project. As a small business, we know how valuable your time is. With this in mind we have created a monthly newsletter containing topics and hints, delivered simply and concisely, pertinent to SMB (small & medium sized businesses). Please visit our webpage to check out past issues and sign up for our mailing list.

Past Newsletters have addressed topics such as:
• Virtual Human Resources – Defines a ‘virtual staffing person’, discusses the advantages to virtual staffing and provides guidance for what to look for if you decide a virtual staffing person is right for your SMB
• Web Design - Encourages our clients to think about whether a website is right for them. Also offers tips for setting up and protecting your website
• Blogging - Answers the question of what a blog is and how to create and use one to benefit your SMB

What our Customers are saying!

We are very proud of our consistent customer follow-through and care and our efforts are validated by our clients and their willingness to continue to partner with us:
• Client Satisfaction - We have NEVER had a client leave for services of another solutions provider
• Word of mouth referrals - 100% of our current clients were driven to VSI by other satisfied clients and partners

Over 95% of clients who filled out our customer care survey rewarded us the highest possible ranking in categories such as:
• Thoroughness and Accuracy - We have done a thorough job of completing all agreed-upon requirements with attention to detail and quality. System seems to be running smoothly and reliably
• Documentation and Communication - Our goal is to follow-up on all issues and provide you with an accurate, concise, and timely follow-up via email. Do you feel the follow-up email(s) were clear and easy for you or your staff to understand? Do you have any suggestions on how we may improve upon our email communications to you?
• Professionalism - We have provided you our services in a polite, friendly, courteous and professional manner, with a business-like appearance, great work-habits and productivity, and with respect to your ongoing business operations
• Timeliness - We have kept our commitments for this project including: arriving at the project workplace at the agreed-upon times and appropriately notifying you if a schedule change was necessary

Virtual Help Desk (VHD) for Remote Assistance!

What is the Virtual Help Desk (VHD) for Remote Assistance?
• VHD is remote assistance over the Internet
• Through VHD, a skilled, easy to understand, and bi-lingual (English and Spanish) technician at VSI can connect with your network over the internet (VHD is secure: Only after you to initiate the process can we connect to your network) within a matter of minutes
• Other than an Internet browser and a small client download there is no need for dedicated software
• The VHD is ideal for SMBs and residences

What Services can be performed through the VHD?
• VoIP, VPN, network security including viruses and spy ware, wireless networking, preventive maintenance, disaster recovery planning (DRP), business continuity, desktop support, and office automation programs can all be performed using an active broadband Internet connection
• In addition to on-demand help, we have programs that provide monthly maintenance plans for your business and home office. You can also continue to utilize your existing IT support provider - this is a great complimentary service

Why is the VHD unique?
• As a SMB, saving time and money is critical and the VHD assists you in doing both. Rather than stopping business while you wait for IT support to arrive, VSI connects to your computer within minutes
• The VHD can be accessed from ANYWHERE provided you have an active, broadband internet connection

How do I access the VHD?
• Call our new toll-free number - 866-211-9756 and press option 1 for small business support or option 2 for home office support
• Visit our website, complete the form on the middle left side and press continue
• Send an email to support@azvsi.com and a representative will get back to you within 1 hour during normal business hours
• Contact your local technician and request the "virtual help desk" rather than onsite support

Advantages of VHD
• Web-Based Screen Sharing through VSI’s Virtual Help Desk, allows the client to never be more than a phone call, or click, away from a technician capable of solving your problem in no time!
• VSI is able to fix your problem, while you sit and watch at your computer
• The Virtual Help Desk is also completely secure! Our technician can NOT access your network unless YOU initiate it
• After you submit your question, you will be asked to download a small, self-installing program, allowing VSI’s technician to chat with you. Often times, our technicians can solve your problem by only chatting with you, transferring files or pushing web pages to your browser
• Your decision to work with a VSI technician via remote control enables us to quickly and efficiently solve your problem. An added security feature allows you to take control of the mouse at anytime and our technician can only see what you see, nothing more. After your screen-sharing session has ended, our technician will no longer have access to your network.

Virtual Staffing, Inc.
P.O. Box 3036 | Evergreen, CO 80437
(303) 459-4899 | http://www.azvsi.com

Press Release – April 2007

Contact: Glenn Vandine
Email: gvandine@azvsi.com
Help Desk: 866.211.9756
Fax: 866.331.7425

FOR IMMEDIATE RELEASE


Small to Medium Sized Businesses (SMBs) in the Mile High City Set to Reach New Heights With Proven HR and IT Solutions Provider

(Evergreen, Colorado)— For years small to medium sized businesses (SMBs) have struggled to walk the line between adequately meeting the needs of their business and customers without accruing unneeded employee expenses. The U.S. Small Business Association reports that 50% of new businesses fail within the first year and 95% fail within the first five. Typically, this is not due to a lack of understanding or passion for the field, but as a result of the difficulties associated with running a small to medium sized business – especially in the areas of human resources and technology support.

After running several small businesses of his own, Glenn Vandine founded Virtual Staffing Inc (VSI). Focusing on Human Resources (HR) and Information Technology (IT) Support, VSI specializes in providing business partner solutions to small and medium-sized businesses and has been spreading its roots in the Denver area for almost two years.

VSI offers human resource consulting services to SMBs including human resource management, candidate screening, new employee on-boarding, operations optimization and business mentoring. VSI also specializes in technology support including on-site (break-fix) and virtual help desk (remote assistance), project management, risk management, and business intelligence. VSI prides themselves on their continued focus on efficient and cost effective process improvement and their relentless pursuit of excellent customer follow-through. At VSI no project or client falls through the cracks.

The Denver metro area has grown nearly 31% since 2000 creating a prime market for SMBs to prosper. Financial and health care services, construction and real estate firms, and not-for-profit companies have a world of opportunity in the Denver Metro area. VSI is growing and proud to announce a new addition to its team. Lee Whitcraft has been hired as the Manager of Business Development for Colorado. Lee joins VSI versed in the subject of small businesses. Lee has eight years past experience in founding and operating a custom electronic integration business as well as extensive knowledge of retail management, sales, and customer service. In addition to being an entrepreneur, Lee held, for seven years, the title of National Sales Manager for Dart International. VSI is well positioned and qualified to handle the internal systems and processes of SMBs so the area’s businesses can spend their time doing what they do best – running their business.


-End-

May 2007 Virtual Staffing Newsletter – Issue # 11

Multiply Your Effectiveness: Finding Your Next, or First Employee!

Jim Collins, author of the book Good to Great, challenges CEOs to imagine being a bus driver. Visualize your bus as your company and pretend for a moment that the bus is either at a standstill or slowly chugging along in the right hand lane. Your job, as the owner of your SMB (small or medium sized business), is to get your bus moving!

Average companies jump start their bus by mapping out a new route without giving thought to the individual in the driver’s seat or the passengers on board, but great companies prepare for success not by first planning out a path, but by ensuring the right people are on the bus. As a SMB owner, it is your responsibility to get the right people on your bus, the wrong people off and the right people in the right seats.

Look NOW for Your Next Employee! SMBs must grow to survive. Regardless of your own unique talents and skills, if your SMB is going to reach its full potential, you must have the right people on board. If your SMB is one of the 50% of businesses that hasn’t failed in the first year, or one of the 5% that has made it to five years, you know something about planning out the path your SMB will navigate.

If you are to stay on the cutting edge of your field, you need to be one step ahead of your competition, meaning you need to visualize future obstacles and plan now for how your business will overcome those obstacles. If you are working solo right now and intend to grow, it is vital that you have your next employee BEFORE you need him/her.

Planning ahead will enable you to work with your new employee, preparing him/her for his/her responsibilities so that when the day arrives and you can no longer work alone, you have the staff to ensure that your SMB continues to run smoothly.

Network Now! According to a national survey conducted by The National Association of Colleges and Employers, employers expect to hire 17.4 percent more new college graduates in 2006-07 than they hired in 2005-06. Employers cite growth of their organizations, current employees nearing retirement age, high attrition rates, and business needs requiring increased hiring as the primary reasons for the increase in employment opportunities.

As an SMB owner experiencing, or expecting, issues mentioned in the survey, it is crucial that you look now for your next employee. An SMB interested in keeping their budget low, at the possible cost of sacrificing experience for wages, should focus on recent college graduates. Schools across the nation host Networking and Career Fair events offering prime opportunities for recruiters and SMB owners to meet upcoming graduates. If you’re interested in hiring someone with more experience than the average new college graduate, find events and/or seminars relating to your field, join your local Rotary Club (also a great way to reach prospective clients), Lions Club, or work through your local Chamber of Commerce.

Write a Job Description! When looking for your next, or first, employee consider what that person’s responsibilities will be. Construct a job description for the opening within you SMB. Doing so will allow you to keep in mind what you are looking for throughout the resume review and interview process. A detailed job description will also make your life easier by providing job applicants with a clear picture of the position, equaling more qualified applicants. Once you have created a job description detailing expectations for the position, consider posting it on internet job search engines such as Careerbuilder.com, Monster.com, and Craigslist.org.

Job Specific Skills can be Taught, Personality and Work Ethic Cannot! Dr. Keiser, owner of Heartland Veterinary Hospitals Inc., and Jim Collins stress that while job descriptions are very important, do not overlook a potential ‘winner’ based on a lack of experience. Job specific skills can be taught once an employee is hired, but a winning personality, excellent communications skills and a drive to succeed are much harder to instill. As you fill the seats on your bus, look for individuals with traits that will make them a catch in this fast-changing world. Technology and business tactics will change and if your employee base is built solely upon individuals competent in the tasks required today, but lacking in less tangible skills such as morality, work ethic, and creativity, your SMB will hit a roadblock when you realize the tasks you built your work force on have changed. In the words of Jim Collins

… if people board the bus principally because of all the other great people on the bus, you’ll be much faster and smarter in responding to changing conditions. Second, if you have the right people on your bus, you don’t need to worry about motivating them. The right people are self-motivated: Nothing beats being part of a team that is expected to produce great results. And third, if you have the wrong people on the bus, nothing else matters. You may be headed in the right direction, but you still won’t achieve greatness. Great vision with mediocre people still produces mediocre results.

VSI is Proud to Announce the Newest Driver on our Bus! Lee Whitcraft, well versed in the field of SMBs, joined the VSI team early this spring as the Business Development Manager for Colorado. Lee joins VSI following his eight year stint as founder and owner of a custom electronic integration business. In addition to being an entrepreneur, Lee held, for seven years, the title of National Sales Manager for Dart International developing his knowledge of retail management, sales, and customer service. Lee’s addition and expertise will continue to diversify the ways VSI can serve YOU!

Referrals - Thank you for letting us serve your business. Our success has been based on your satisfaction with our company and your willingness to continue to provide referrals. For this reason we ask, "How likely are you to refer our company to a friend or colleague?" If you don't feel you could recommend us, please let us know how we could better meet your needs. We greatly appreciate you and are hopeful that you will continue to refer new business to us!

Small Business Tip of the Month- When recruiting new employees, set high expectations. Don't rely on the “trickle” effect of easing them in slowly. Make sure they hit the ground running and get involved in projects right away. If employees aren't actively working on important issues within a few weeks, they fall into a routine of doing the minimum and you'll never get them motivated to grow you SMB.