How we are different!

We pride ourselves on our continued focus on process improvement and relentless pursuit of excellent customer follow-through. Our clients will testify that we work diligently to keep items from falling through the cracks.

Consistent customer follow-through and care - We have a proven process to ensure that customer issues are quickly resolved using a predictable and measurable process. As soon as an issue is reported by a client, a company representative opens a ‘ticket’ in our custom Help Desk application. A client never has to worry about their project falling through the cracks as the ticket ensures that VSI is accountable for continued follow-up and communication with the client until the issue is completely resolved.

Efficient and cost effective services - We are sensitive to the budgets of our clients. Our rates are very competitive and we work hard to avoid unnecessary expenses. Our Help Desk process ensures that we maintain and communicate itemized expense lists so that our clients can see exactly where their money is being spent.

We are human resources and technology experts - As your human resource, technology and information security experts; we will gain and maintain your trust as an advisor. VSI is not the only company to claim trust as a fundamental value to our organization, but we go a step further by integrating trust into our daily operations. For instance, our Help Desk application ensures that all lines of communication are kept fluid with our clients and hence, we minimize misunderstandings.

Solution provider while remaining aware of impact on daily operations - We specialize in guaranteeing compliance with specific industry regulations – like HIPAA, Sarbanes Oxley, and FACTA. We also recognize that not all problems necessitate a technology based solutions. With this in mind, we identify solutions that work with our clients’ internal operations rather than just work using the newest technology.