Virtual Help Desk (VHD) for Remote Assistance!

What is the Virtual Help Desk (VHD) for Remote Assistance?
• VHD is remote assistance over the Internet
• Through VHD, a skilled, easy to understand, and bi-lingual (English and Spanish) technician at VSI can connect with your network over the internet (VHD is secure: Only after you to initiate the process can we connect to your network) within a matter of minutes
• Other than an Internet browser and a small client download there is no need for dedicated software
• The VHD is ideal for SMBs and residences

What Services can be performed through the VHD?
• VoIP, VPN, network security including viruses and spy ware, wireless networking, preventive maintenance, disaster recovery planning (DRP), business continuity, desktop support, and office automation programs can all be performed using an active broadband Internet connection
• In addition to on-demand help, we have programs that provide monthly maintenance plans for your business and home office. You can also continue to utilize your existing IT support provider - this is a great complimentary service

Why is the VHD unique?
• As a SMB, saving time and money is critical and the VHD assists you in doing both. Rather than stopping business while you wait for IT support to arrive, VSI connects to your computer within minutes
• The VHD can be accessed from ANYWHERE provided you have an active, broadband internet connection

How do I access the VHD?
• Call our new toll-free number - 866-211-9756 and press option 1 for small business support or option 2 for home office support
• Visit our website, complete the form on the middle left side and press continue
• Send an email to support@azvsi.com and a representative will get back to you within 1 hour during normal business hours
• Contact your local technician and request the "virtual help desk" rather than onsite support

Advantages of VHD
• Web-Based Screen Sharing through VSI’s Virtual Help Desk, allows the client to never be more than a phone call, or click, away from a technician capable of solving your problem in no time!
• VSI is able to fix your problem, while you sit and watch at your computer
• The Virtual Help Desk is also completely secure! Our technician can NOT access your network unless YOU initiate it
• After you submit your question, you will be asked to download a small, self-installing program, allowing VSI’s technician to chat with you. Often times, our technicians can solve your problem by only chatting with you, transferring files or pushing web pages to your browser
• Your decision to work with a VSI technician via remote control enables us to quickly and efficiently solve your problem. An added security feature allows you to take control of the mouse at anytime and our technician can only see what you see, nothing more. After your screen-sharing session has ended, our technician will no longer have access to your network.