VSI Employee Performance Metrics

Our success is dependent upon your satisfaction – VSI has differentiated itself by structuring our compensation (including benefits and profit-sharing) to our employees. Our compensation is based on two scores:
1. Overall utilization (productivity)
2. Client satisfaction (quality / customer care)

Our employees are rewarded based on how much of their time is actually spent working on client projects. We strive for maintaining utilization rates of 70% - 80%. After an issue has been resolved, we are responsible for following up with our clients via both phone and email. When we talk about practicing ‘excellent customer follow-up’, we mean it!

Additionally, the level at which the client rates their technical support at the conclusion of that particular engagement is also important. For a VSI technician to receive optimal salary, benefits and profit-sharing opportunities, he/she must have a minimum of 90% client approval rating.